You wake up. You stumble downstairs. You start the coffee. You feed the dog. You glance at your email on your smartphone. You’ve acted out this routine so many times, you could do it with your eyes closed (well, maybe not that last part about checking your phone).
By Katrina M Sanders RDH, BSDH, M.Ed, RF
One of my favorite ways to decompress as a practicing dental hygienist, speaker, business owner and thought leader is to schedule a lunch or happy hour with my friend Debi Dencek, who is an RDH and entrepreneur. I adore Debi’s sharp mind and unique wit, and she and I both share countless provocative ideas about the dental industry. It is always fun to enjoy a glass of wine while sitting across from her and debating key topics.
In many ways, dental patients are just like any other type of consumer. The more satisfied your patients are with their experiences at your practice, the more likely they will be to return, keep their appointments, agree to new procedures, and refer your practice to others.
Picture the most recent clinical procedure you performed. Are you leaning over the patient or is your back erect? Are you craning your head to get a better view or is your neck relatively straight? Are your hands twisted around or are your wrists level?
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